Customs Officer

Overview

The Customs Officer works with imports and customs-related records. Under PPWR, this role matters because importing packaged goods into the EU is one of the activities that gives a company the importer role, with its own set of obligations.

What a Customs Officer can do

• Maintain import records and customs-related data.
• View the companies and packaging items connected to those imports.
• Provide the import facts that feed applicability answers.

What a Customs Officer cannot do

• Manage users and roles.
• Change company master data or generate Declarations of Conformity.

Who this role suits

Customs and trade compliance staff who already handle import documentation for your organisation.

Tips

• Flag new import flows to the Company Admin, since a new importing activity can change a company's PPWR roles.

ℹ️ Regulatory context. The importer role and its verification duties are set out in Article 3 and Chapter IV of the regulation. See Regulation (EU) 2025/40.