Reset Passwords and Manage Access

Overview

Keep access to your workspace secure and current: help users who cannot sign in, and remove access promptly when someone leaves or changes role.

Reset a password

Users can reset their own password from the sign-in page at go.kolum.earth using Forgot password. They receive a reset link by email and choose a new password.

If a user cannot complete the self-service reset:

1. Go to User Management and open the user.
2. Trigger a password reset for that user.
3. The user receives a new reset email and can set a password again.

Deactivate or remove access

1. Go to User Management and open the user.
2. Deactivate the user to block sign-in while keeping the record, or remove the user entirely.
3. Confirm the change.

Deactivated users cannot sign in but remain visible in your user list, which keeps your history readable.

Good practice

• Remove access on the day someone leaves the organisation.
• Review the user list periodically and check that roles and company assignments still match reality.
• Never share accounts. Individual accounts keep accountability clear for compliance records.

ℹ️ Regulatory context. Technical documentation and Declarations of Conformity must remain available and reliable for ten years; controlled access is part of keeping that record trustworthy. See Regulation (EU) 2025/40.