What makes a complete response

Overview

Answering a request well the first time saves everyone time and gets your goods cleared faster. This page shows what a strong response looks like, and how to avoid the follow-up requests that slow things down.

🟢 Why this matters. Every gap in your response comes back to you as a follow-up, delaying the shipment. A complete first answer is the fastest route to EU market clearance. See the consolidated EUDR text.

What a complete response includes

• Every requested item. Provide all the documents and all the production locations the request lists, not just some.
• Accurate plot geolocation. Full plot boundaries, not rough single points, so your buyer's deforestation check is clean.
• Current documents. In date, and tagged to the right risk criteria.
• Clear product and supplier details. Complete the product information and confirm your supplier details.

How to avoid follow-up requests

Follow-ups happen when something is missing, unclear, or expired. To avoid them:

• Provide every listed item in one submission.
• Draw plots precisely, with full boundaries.
• Renew documents before they expire, so you never submit lapsed evidence.
• Fill in the product information fully, including species names for timber.

Tips

• Prepare your production locations and documents in advance, so a complete answer is mostly reuse (see Get request-ready).
• If a document supports several criteria, tag it to all of them so it is reused across requests.

Common Questions